Data Protection

Hi bagee Privacy Policy — Our Commitment to Protecting Your Data

Your personal data is fully protected at hi bagee. Everything is laid out transparently here — what data we collect, how we use it, and what rights you have over it.

Last Updated: January 1, 2026
SSL 256-bit Encryption
0 Sale of Data to Third Parties
GDPR Compliance with International Standards
24/7 Security Monitoring

How hi bagee Protects Your Data

A quick overview of the key points in our privacy policy.

End-to-End Encryption

All your data on hi bagee is protected with 256-bit SSL encryption. From login to payment, every step keeps your data encrypted — making it virtually impossible for hackers to access.

Secure Data Storage

Your data is stored exclusively on secure servers. We never sell or share your personal information with third parties. Regular security audits are conducted.

KYC Protection

Documents submitted for identity verification are stored with the highest level of security. KYC data is retained only for a defined period as required by law and deleted thereafter.

Cookie Controls

Hi bagee only uses essential cookies. You can manage cookies at any time through your browser settings. We do not track your browsing activity to serve you ads.

Control Over Your Data

You can request to view, correct, or delete your data at any time. We will process your request within 30 days and notify you by email.

International Standards

Hi bagee complies with GDPR and Curacao Gaming Authority guidelines. Our privacy policy is built to meet international data protection standards.

01

Introduction & Applicability

Hi bagee (hibagee.net) is a trusted online gaming platform for bettors in Bangladesh. We place the highest priority on our users' privacy and believe your personal data belongs to you alone. This privacy policy explains how hi bagee collects, uses, stores, and protects your information.

This policy applies to the hibagee.net website, mobile app, and all hi bagee services. By using the platform, you automatically consent to this privacy policy.

In short: We only collect what's necessary, keep it secure, and never share it without your consent. Protecting your privacy is our responsibility.

As hi bagee operates under a Curacao Gaming Authority licence, we are required to comply with international data protection regulations. This Privacy Policy has been prepared in accordance with the GDPR (General Data Protection Regulation) and other internationally recognised standards.

02

What Information We Collect

Hi bagee only collects data that is genuinely necessary to deliver our services. Collecting unnecessary information goes against our policy.

Information Provided Directly

Information you provide during registration and account use:

  • Full name, date of birth & gender
  • Email Address & Mobile Number
  • Residential Address
  • Payment details (mobile banking number, bank account)
  • KYC documents (NID, passport or driving licence)

Automatically Collected Data

Information collected automatically while you use the platform:

Data Type Example Purpose
Device Information IP address, browser, OS Security Verification
Log Data Login timestamps, activity logs Account Security
Gaming Data Bet history, wins & losses Service Improvement
Payment Logs Transaction ID, Amount Legal Obligation
Cookie Data Session Tokens, Preferences User Experience

We never store your password in plain text. All passwords are encrypted using strong hashing algorithms.

03

Purpose of Data Use

Hi bagee uses your information solely for the purposes listed below and for no other reason.

  • Account Management: To manage registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals accurately and to prevent fraud.
  • Customer Support: To handle your queries and complaints and to keep in touch with you.
  • Legal Obligation: To comply with the guidelines of the Curacao Gaming Authority and other regulatory bodies.
  • Anti-Money Laundering (AML): To prevent money laundering and terrorist financing.
  • Platform Development: To analyse user experience and improve the quality of our services.
  • Responsible Gaming: To identify signs of problem gambling and provide timely support.
  • Promotions & Offers: To send you relevant offers based on your preferences (with your consent only).

Important: hi bagee never sells your data to advertisers or data brokers.

04

Data Sharing & Disclosure Policy

Hi bagee shares your data with third parties only in very limited circumstances, which are clearly outlined below:

When Your Data May Be Shared

  • Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
  • Identity Verification Services: With licensed verification services for the KYC process.
  • Legal Authorities: To government authorities when required by court order or legal obligation.
  • Regulatory Authority: During audits and inspections by the Curacao Gaming Authority.
  • Security Auditors: With contracted specialists engaged to assess platform security.

All third parties with whom hi bagee shares data are contractually bound to uphold the same standards of privacy and security. We do not share data with any untrusted parties.

International Data Transfers

In some cases, your data may be stored on servers outside Bangladesh. When this occurs, we ensure that adequate data protection laws are in place in that country and that appropriate safeguard clauses are included in our agreements.

05

Cookies & Tracking Technologies

Cookies and similar technologies are used on the hi bagee website and app. Cookies are small text files stored on your device.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Login Sessions, Security Tokens Until end of session
Functional Cookies Language preferences, UI settings 1 year
Analytics Cookies Page Views, Usage Statistics 3 months
Security Cookies Fraud Detection 30 days

You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. hi bagee does not use third-party advertising cookies.

06

Data Protection Practices

Hi bagee follows industry-leading technology and practices to protect your data. Our security framework is multi-layered — if one layer is breached, the others continue to provide protection.

Technical Safeguards

  • TLS/SSL 256-bit Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An added layer of security for your account.
  • Firewall & DDoS Protection: Protection against cyber attacks.
  • Regular Security Audits: Tested by independent third-party experts.
  • Data Backup: Regular encrypted backups are maintained.

Organizational Safeguards

  • Only authorized personnel have access to limited data.
  • All staff sign confidentiality agreements.
  • Regular staff training and awareness programs are conducted.
  • Users will be notified within 72 hours in the event of a data breach.

Please note: You also play a role in keeping your account secure. Use a strong password and never share it with anyone.

07

Data Retention Period

Hi bagee does not retain your data longer than necessary. Different retention periods are set for different types of data.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligation
Payment Records 7 years Financial Regulations
KYC Documents 5 years after account closure AML Guidelines
Gaming Logs 3 years Dispute Resolution
Cookie Data 30 Days — 1 Year Functionality
Support Conversations 2 years Service Quality

Once the retention period expires, data is automatically and securely deleted. If the period is extended due to legal requirements, you will be informed.

08

Your Rights

Hi bagee believes you have full rights over your own data. Under international privacy laws, you are entitled to the following rights:

Right to Access Your Data

You can request to view the information we hold about you at any time. We will provide the complete data within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. We will verify and update it promptly.

Right to Erasure

Unless required by law, your data will be deleted upon request. This request can also be made after your account is closed.

Right to Restriction of Processing

You may request that we restrict the use of your data for specific purposes, such as opting out of marketing emails.

Right to Data Portability

You may request your data in a structured, machine-readable format.

Right to Object

You may object to the use of your data for specific purposes. We will give your objection full and serious consideration.

To exercise any of your rights support@hibagee.netto send us an email or reach us via live chat. We will respond within 30 days.

09

Child Protection Policy

Hi bagee strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect or process data from minors.

  • Age verification is carried out at the time of registration.
  • Age is re-verified during the KYC process.
  • If a minor's account is identified, it is immediately suspended and all associated data is deleted.
  • Parents can report suspected underage accounts to us.

If you believe a minor is using hi bagee without your permission, please support@hibagee.netto get in touch.

10

Privacy Policy Updates

Hi bagee may update this privacy policy from time to time. Changes may be driven by the introduction of new services, updates to applicable laws, or technological improvements.

  • A notification will be sent to your registered email before any significant changes.
  • The "Last Updated" date on the website will be revised accordingly.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
  • If you do not agree with the updated policy, you may request to close your account.

We can provide previous versions of our privacy policy upon request. Please contact us.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We take all complaints seriously and work to resolve them promptly.

Email
support@hibagee.net
Live Chat
24/7 Support
WhatsApp
Get a faster response

If your concern cannot be resolved with us directly, you may file a complaint with the Curacao Gaming Authority. Our support team can provide their contact details.

Your Data, Your Choice

You have full control over your personal data at hi bagee.

Opt Out of Marketing

To stop receiving promotional emails and SMS at any time, visit your account settings or contact support.

Change Password

Change your password regularly to stay secure. Use a strong password and never share it with anyone.

Enable 2FA

Double your account security by enabling two-factor authentication. You can turn it on easily from Settings.

Request a Data Report

You can request a full report of the data we hold on you. Submit your request by email and you'll receive it within 30 days.

Welcome to a Platform You Can Trust

Your information is completely safe at hi bagee. Register now and enjoy a secure betting experience.

Register Now Log In
বাংলা